Terms and conditions

  1. GENERAL PROVISIONS

1.1. FEN.LT (hereinafter - the Seller) e-mail The store (hereinafter referred to as the Store) trades in accordance with the FEN.LT rules of purchase and sale of goods.

1.2. The buyer must read and agree to the rules before purchasing the product.

1.3. The rules are up-to-date, so it's important to review them with each order.

  1. DELIVERY AND RETURNS

2.1. If the order amount exceeds 50 EUR, home delivery throughout Lithuania is free. Orders up to EUR 50 are subject to a delivery charge of EUR 5.

2.2. If the order of goods is submitted on working days before 12:00, your ordered goods will reach you the next day. If you place your order on working days after 12:00, the delivery time is 1-2 working days. If you order the goods on a Friday, we will deliver the goods to you by courier on Monday.

2.3. We can deliver orders to you at LP Express or Omniva post offices. You need to select the desired ATM when ordering. If you want the order to be delivered to the address you specify, then choose DPD courier delivery.

2.4. Once your shipments are ready to ship, you'll receive a shipment number and a link to track delivery status updates.

2.5. To receive an order outside Lithuania, write us an e-mail. a letter with the desired product reference and delivery address. We will offer you the best delivery terms at the address you specify.

2.6. If you notice that you have received the wrong item you wanted, you can return it to us within 14 days from the date of delivery. The packaging of the product must be intact.

2.7. Please be informed that during the holiday period the delivery of parcels may be delayed up to several working days. We're working hard to ship shipments as quickly as possible, but the courier service is heavier than usual, which can lead to delays.

  1. PRIVACY POLICY

3.1. When processing personal data, we follow the European Union Data Protection Regulation no. 2016/679 instructions. The terms of this Privacy Policy apply to your access to the content and / or service we provide each time, regardless of which device (computer, mobile phone, tablet, TV, etc.) you use. If you do not agree to these terms, please do not visit our website or use our content and / or services.

3.2. Individuals under the age of 16 may not provide any personal information through our site. If you are under the age of 16, you must obtain the consent of your parents or other legal guardians before providing personal information.

3.3. The information you provide when registering and purchasing goods (name, surname, address, telephone number, e-mail address) is collected.

3.4. Information about the use of the FEN.LT website is collected (IP address, number of visits, demographic location and other data used for analysis).

3.5. All your data is stored and processed in accordance with legal data protection requirements.

3.6. Your information is passed on to the delivery companies (LP Express, Omniva, DPD) we only pass on the information you pass on during registration, i. name, address, telephone number and e-mail email address. This information is used by transport companies to deliver the ordered goods to you.

3.7. Every buyer has every right to know about the data provided and its processing. You may also request the deletion, addition or correction of the data provided.

3.8. For data deletion or correction, please contact us by phone +37062340539 or e-mail. email sales@fen.lt

3.9. When you visit the website, all your actions are recorded by cookies, which store the data about the visits and thus help us to identify you as a website visitor, allow us to monitor the duration and frequency of website visits and collect statistical information about website traffic, behavior, trends and improve your site.

  1. PAYMENT FOR GOODS

4.1. Buyers can pay using Paysera and PayPal payment methods.